Standard Size Measurements:

• Bag dimensions: 29cm x 12cm x 17.5cm (11.4" x 4.7" x 6.9")
• Strap length when fully extended: 32cm (12.6”)
• Volume: 4L

• Adjustable shoulder strap for comfortable carrying
• Exterior zippered pocket to secure your valuables
• Side drop-in pockets
• Interior pockets hold the essentials
• Liner: Face: 100% Recycled Polyester
• Body: 100% Recycled Nylon
• Do Not Wash
• Do Not Bleach
• Do Not Tumble Dry
• Do Not Iron
• Do Not Dry Clean
• Spot Clean

Track Your Order

Orders typically take 24 hours to ship.

Tracking links are provided once your order is confirmed and shipped.

If you have specific questions regarding your order or need further assistance, please feel free to contact us.

Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at aurellefashionboutique@gmail.com. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Conditions for Returns:

1. Initiating a Return:
2. Return Eligibility:
3. Return Shipping:

Refund Process:

Once we receive your returned item, we will process your refund. Please allow 3-5 business days for the refund to be credited back to your original payment method.

Exchanges:

If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Us:

If you have any questions about our return policy, feel free to reach out to our customer support team!

Shipping Timeframe:

Our shipping times vary depending on the destination. Generally, we strive to process and dispatch orders within 1-2 business days.

For orders to the Canada and the U.S.A., please allow 7-12 business days for standard shipping. If you opted for expedited shipping, please allow for 3-7 days business days for your order to come in.

International shipping times vary and can range from 7-15 business days, depending on the destination and any customs processing times.

Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.